Certificate in Customer Services

Certificate in Customer Services

Free Customer Service Certification Programs

eLearning College is proud to offer an exclusive collection of free customer service certification programs, now open for enrolment.  If looking for free customer service training with certificate of completion you can take in your spare time, our self-paced study programs come highly recommended.  Enjoy the freedom to study at a time and pace to suit your lifestyle, as you work towards endorsed customer service certification for free.  This is an intermediate program for newcomers and experienced learners alike, covering such topics as audience research, complaint handling, the cornerstones of an effective customer service strategy and more.  There are no deadlines or time restrictions on any of our courses, and all study aids are included as standard – all 100% free of charge.  Enrol online, or call eLearning College anytime to learn more about our free customer service certification programs.

Learning Outcomes

By the end of this course the learner will be able to:

  • Explore the classification of Customer Service
  • Evaluate the importance of Customer Feedback and Complaints.
  • Identify the Customer’s Expectations and needs
  • Explore various types of Customers
  • Identify key areas of focus for a customer service strategy.
  • Understand the steps involved in implementing a service-excellence strategy.
  • Recognise the importance of having an effective complaint management Process.



Course Info

Course Level Level 3
Awarding Body QLS
Study Method Online
Course Duration 10 Month(s)
Entry Requirements

There is no entry requirements.

Start Date Ongoing

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Enhance your knowledge and skills with the course materials and learning resources we provide.


Complete each end-of-unit assessment to progress through the course at your own pace.


After successfully completing your course in full, you will be able to claim your certificate or diploma.



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