Customer Services (Short Course)
Customer Services (Short Course)
Endorsed Customer Service Level 1 Certificate of Achievement. Our popular Customer Service Certificate comes highly-recommended, both for existing members of the workforce and newcomers alike. Discover the secrets to identifying and exceeding expectations with every encounter, along with the importance of strong and consistent communication, the art of dealing with difficult Customers, how to handle complaints, the value of Customer loyalty and so much more besides. Take that first important step towards a fulfilling lifelong career as a Customer Service specialist right now
Learning Outcomes
Customer Service Certificate Level 1 Key skills, talents and knowledge picked up along the way include:
- A detailed understanding of the importance of quality Customer Service
- The confidence to handle challenging Customers and difficult situations
- Familiarity with audience research and analysis
- The ability to nurture and develop meaningful Customer relationships
- A deeper understanding of the psychology of the Customer
- The opportunity to climb the career ladder in a Customer Service setting
Accreditations
Certification
Upon successful completion of your course, you will have the opportunity to claim one of three types of certificates as proof of your new skills and knowledge:
- Digital certificate from eLearning College to download and print
- Printed eLearning College Certificate by post
- UK Ofqual awarding body endorsed certificate
Please go to FAQ section for more details about the certificates and fees.
Review List
excellent
I have completed my coarse but how do I access my certificates
excellent
Good and helpful course!