Customer Services (Short Course)
Customer Services (Short Course)
Endorsed Customer Service Level 1 Certificate of Achievement. Our popular Customer Service Certificate comes highly-recommended, both for existing members of the workforce and newcomers alike. Discover the secrets to identifying and exceeding expectations with every encounter, along with the importance of strong and consistent communication, the art of dealing with difficult Customers, how to handle complaints, the value of Customer loyalty and so much more besides. Take that first important step towards a fulfilling lifelong career as a Customer Service specialist right now
Learning Outcomes
Customer Service Certificate Level 1 Key skills, talents and knowledge picked up along the way include:
- A detailed understanding of the importance of quality Customer Service
- The confidence to handle challenging Customers and difficult situations
- Familiarity with audience research and analysis
- The ability to nurture and develop meaningful Customer relationships
- A deeper understanding of the psychology of the Customer
- The opportunity to climb the career ladder in a Customer Service setting
Certification
Upon successful completion of your course, you will have the opportunity to claim one of three types of certificates as proof of your new skills and knowledge:
- Digital certificate from eLearning College to download and print
- Printed eLearning College Certificate by post
- UK Ofqual awarding body endorsed certificate
Please go to FAQ section for more details about the certificates and fees.
COURSE CONTENT
Student Feedback
Precious Nosipho Ngcobo
Very educative course. I have learned so much about customer service, very helpful
Dianne Ranien
Reading materials were easy to understand and straightforward.
Vhalananne Makumbane
This course is very important,cause it taught you how to handle a customer in a professional way and how to work under pressure
Gcina Mtati
I love this course and it is going to help me so much with gaining knowledge and experience.
Qama Mxasa
I liked it was so interesting and I have learned a lot about customer services and the importance of it.
HOW IT WORKS
Enhance your knowledge and skills with the course materials and learning resources we provide.
Complete each end-of-unit assessment to progress through the course at your own pace.
After successfully completing your course in full, you will be able to claim your certificate or diploma.
WHY GET CERTIFIED?
Certification adds credibility and value to your CV, giving you a major edge in today's competitive job market. Complete as many free courses as you like to enhance and improve your resume.
With your new credentials, you will have a much better change of getting hired. Whether starting from scratch or considering a career change, every achievement and accolade on your CV could help.
The more impressive your professional profile, the easier it becomes to climb the career ladder. Maximise your potential and fast-track your development, with the help of eLearning College.