Customer Services (Short Course)

Endorsed Customer Service Level 1 Certificate of Achievement. Our popular Customer Service Certificate comes highly-recommended, both for existing members of the workforce and newcomers alike. Discover the secrets to identifying and exceeding expectations with every encounter, along with the importance of strong and consistent communication, the art of dealing with difficult Customers, how to handle complaints, the value of Customer loyalty and so much more besides. Take that first important step towards a fulfilling lifelong career as a Customer Service specialist right now

Learning Outcomes

Customer Service Certificate Level 1 Key skills, talents and knowledge picked up along the way include:

A detailed understanding of the importance of quality Customer Service
The confidence to handle challenging Customers and difficult situations
Familiarity with audience research and analysis
The ability to nurture and develop meaningful Customer relationships
A deeper understanding of the psychology of the Customer
The opportunity to climb the career ladder in a Customer Service setting

Accreditations

Certification

Upon successful completion of your course, you will have the opportunity to claim one of three types of certificates as proof of your new skills and knowledge:

Digital certificate from eLearning College to download and print
Printed eLearning College Certificate by post
UK Ofqual awarding body endorsed certificate

Please go to FAQ section for more details about the certificates and fees.

Courses Info

Course Level	Level 1
Awarding Body	eLearning College
Study Method	Distance Learning
Course Duration	1 Month(s)
Entry Requirements
Start Date	Ongoing