Diploma in Conflict Management


Diploma in Conflict Management

Online Conflict Management Course

The ability to manage and resolve conflicts in the workplace is mandatory for managers and leadership figures at all levels.  In which case, why not boost your capabilities and your CV with an endorsed conflict management course?  Now open for enrolment, this exclusive online conflict management course is offered free of charge by eLearning College.  Suitable for newcomers and experienced learners from all backgrounds, our most advanced conflict management training program can be taken from any location worldwide. From team leaders to supervisors to office managers to business owners, this online training program comes highly recommended to anyone who works who works in a people management setting.

All eLearning College courses are 100% free of charge, and are flexible enough for even the busiest lifestyles.  Enjoy the freedom to complete your course at a time and pace to suit your current commitments, with no deadlines or time restrictions imposed.  Key topics and knowledge areas covered in this advanced diploma programme include the different types of conflicts, a breakdown of the main stages of conflict, the importance of communication skills, anger management strategies, managing emotions, understanding body language, how to deal with difficult people, the importance of avoiding conflict in the workplace, and more.  Sign up online and start your free conflict management training course today, or contact a member of the team at eLearning College anytime to learn more.

Learning Outcomes

By the end of this course the learner will be able to:

  • Understand what conflict is and how it can escalate.
  • Understand the types of conflict and the stages of conflict.
  • Recognize the five most common conflict resolution styles and when to use them.
  • Increase positive information flow through non-verbal and verbal communication skills.
  • Develop effective techniques for intervention strategies.
  • Become more confident of your ability to manage conflicts to enhance productivity and performance.`
  • Learn what non-verbal messages tell others
  • Understand how to read visual cues more effectively
  • Control their own body language to strengthen their communication with others
  • Understand the different emotions and how to manage them
  • Create a personal vision statement
  • Understand the difference between optimism and pessimism
  • Validate emotions in others
  • Explore various strategies for managing anger.
  • Change the situations and actions that can be changed
  • Deal better with situations and actions that can’t be changed
  • Evaluate customer behavior and identify unprofitable customers
  • Understand database and value analysis.
  • Understand what conflict is and how it can escalate.
  • Recognize the five most common conflict resolution styles and when to use them.
  • Increase positive information flow through non-verbal and verbal communication skills.


At eLearning College, our exclusive elearning programs can be taken from any location, and are offered 100% free of charge.  It costs nothing to enrol, and we include all essential learning resources and study aids as standard.

Our self-paced courses are ideal for anyone looking to build the knowledge and skills needed to improve their career prospects.  Upon completion of your free online course, you will have the opportunity to request one of the following certificates as proof of your new skills:

  1. An official Course Completion Certificate from eLearning College
  2. A CPD Accredited Certificate to boost your CPD profile
  3. An Endorsed Certificate issued by the Quality Licence Scheme

A certificate confirming the successful completion of your course could be just the thing to boost your CV, giving you an edge over rival candidates.  A small fee is payable for each of these certificates, for which more information can be found on our pricing page

However, there is no obligation to claim any of these certificates, and there is nothing to pay to take part in any of our online programs.

For more information on our free online courses or to learn more about the three certificate options above, contact a member of the team at eLearning College today.


Course Info

Course Level Level 5
Study Method Online
Course Duration 12 Month(s)
Entry Requirements

There are no entry requirements.

Start Date Ongoing

Student Feedback

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Enhance your knowledge and skills with the course materials and learning resources we provide.


Complete each end-of-unit assessment to progress through the course at your own pace.


After successfully completing your course in full, you will be able to claim your certificate or diploma.


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Certification adds credibility and value to your CV, giving you a major edge in today's competitive job market. Complete as many free courses as you like to enhance and improve your resume.

With your new credentials, you will have a much better change of getting hired. Whether starting from scratch or considering a career change, every achievement and accolade on your CV could help.

The more impressive your professional profile, the easier it becomes to climb the career ladder. Maximise your potential and fast-track your development, with the help of eLearning College.


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