Certificate in Customer Services

Certificate in Customer Services Course.webp

Certificate in Customer Services

Customer Service Certificate Online

eLearning College is proud to offer an exclusive collection of Customer Service Certificate Online, now open for enrolment.  If looking for customer service training with certificate of completion you can take in your spare time, our self-paced study programs come highly recommended.  Enjoy the freedom to study at a time and pace to suit your lifestyle, as you work towards endorsed customer service certification for free.  This is an intermediate program for newcomers and experienced learners alike, covering such topics as audience research, complaint handling, the cornerstones of an effective customer service strategy and more.  There are no deadlines or time restrictions on any of our courses, and all study aids are included as standard – all 100% free of charge.  Enrol online, or call eLearning College anytime to learn more about our free customer service certification programs.

Learning Outcomes

By the end of this course the learner will be able to:

  • Explore the classification of Customer Service
  • Evaluate the importance of Customer Feedback and Complaints.
  • Identify the Customer’s Expectations and needs
  • Explore various types of Customers
  • Identify key areas of focus for a customer service strategy.
  • Understand the steps involved in implementing a service-excellence strategy.
  • Recognise the importance of having an effective complaint management Process.


At eLearning College, our exclusive elearning programs can be taken from any location, and are offered 100% free of charge.  It costs nothing to enrol, and we include all essential learning resources and study aids as standard.

Our self-paced courses are ideal for anyone looking to build the knowledge and skills needed to improve their career prospects.  Upon completion of your free online course, you will have the opportunity to request one of the following certificates as proof of your new skills:

  1. An official Course Completion Certificate from eLearning College
  2. A CPD Accredited Certificate to boost your CPD profile
  3. An Endorsed Certificate issued by the Quality Licence Scheme

A certificate confirming the successful completion of your course could be just the thing to boost your CV, giving you an edge over rival candidates.  A small fee is payable for each of these certificates, for which more information can be found on our pricing page

However, there is no obligation to claim any of these certificates, and there is nothing to pay to take part in any of our online programs.

For more information on our free online courses or to learn more about the three certificate options above, contact a member of the team at eLearning College today.

Course Info
Course Level Level 3
Study Method Online
Course Duration 10 Month(s)
Entry Requirements

There are no entry requirements.

Start Date Ongoing
Student Feedback


Course Rating

Student Feedback


Wissal Zarrouki

3 months ago

Very useful and full of information


Nobuhle Philisiwe Radebe

3 months ago

very informative


Samkelo Mkhize

1 year ago



Londiwe Mbatha

1 year ago

I have learned alot about customer service


Jacqueline Tillya

1 year ago

Best course and very helpful and advantageous in Building my CV



Enhance your knowledge and skills with the course materials and learning resources we provide.


Complete each end-of-unit assessment to progress through the course at your own pace.


After successfully completing your course in full, you will be able to claim your certificate or diploma.


Certificate Image

Certification adds credibility and value to your CV, giving you a major edge in today's competitive job market. Complete as many free courses as you like to enhance and improve your resume.

With your new credentials, you will have a much better change of getting hired. Whether starting from scratch or considering a career change, every achievement and accolade on your CV could help.

The more impressive your professional profile, the easier it becomes to climb the career ladder. Maximise your potential and fast-track your development, with the help of eLearning College.