Diploma in Customer Services

Diploma in Customer Services Course.webp

Diploma in Customer Services

Customer Services Diploma

Study online with eLearning College, for the chance to boost your CV with an endorsed Customer Services Diploma.  Now open for enrolment, this advanced customer services course can be taken from any location worldwide – 100% free of charge! Our free online customer service training programs are suitable for newcomers and experienced learners from all backgrounds.  Whether starting from scratch or looking to take the next step in your customer service career, an endorsed eLearning Customer Services Diploma could make a real difference.  Topics and knowledge areas covered include training for better customer service, developing a service excellence strategy, how to better understand the expectations of a target audience and more. All study aids are included and there are no deadlines on any of our courses.  Start your advanced Customer Services Diploma with eLearning College today, or contact a member of our team anytime to learn more.

Learning Outcomes

By the end of this course the learner will be able to:

  • Explore the classification of Customer Service
  • Evaluate the importance of Customer Feedback and Complaints.
  • Identify the Customer’s Expectations and needs
  • Explore various types of Customers
  • Describe ‘Mission’ and ‘Vision’ in a customer service strategy context.
  • Identify key areas of focus for a customer service strategy.
  • Understand the steps involved in implementing a service-excellence strategy.
  • Discuss the importance of training and development for efficient customer service delivery.
  • Understand various training methods.
  • Analyse the importance of having long-term relations with customers
  • Evaluate customer behavior and identify unprofitable customers
  • Recognise the importance of having an effective complaint management Process.


At eLearning College, our exclusive elearning programs can be taken from any location, and are offered 100% free of charge.  It costs nothing to enrol, and we include all essential learning resources and study aids as standard.

Our self-paced courses are ideal for anyone looking to build the knowledge and skills needed to improve their career prospects.  Upon completion of your free online course, you will have the opportunity to request one of the following certificates as proof of your new skills:

  1. An official Course Completion Certificate from eLearning College
  2. A CPD Accredited Certificate to boost your CPD profile
  3. An Endorsed Certificate issued by the Quality Licence Scheme

A certificate confirming the successful completion of your course could be just the thing to boost your CV, giving you an edge over rival candidates.  A small fee is payable for each of these certificates, for which more information can be found on our pricing page

However, there is no obligation to claim any of these certificates, and there is nothing to pay to take part in any of our online programs.

For more information on our free online courses or to learn more about the three certificate options above, contact a member of the team at eLearning College today.

Course Info
Course Level Level 5
Study Method Online
Course Duration 3 Month(s)
Entry Requirements

There are no entry requirements.

Start Date Ongoing
Student Feedback


Course Rating

Student Feedback


Neeraj Jangid

4 months ago

This is very good platform for students


Mmabatho Malatjie

4 months ago

This course was very understandable and I learnt a lot about customer services. I’m happy that I enrolled


Jacqueline Mbwika

5 months ago

I here appreciate you for offering me such a wonderful chance to study with you.have improved my CV and learned a lot of things in ever knew


Kungeka Gaxela

9 months ago

Gooday I hope this message finds you in good health. Course was very much informative. Thank you


Tonderai Lameck Kamhoti

9 months ago

Very Helpful and superlative



Enhance your knowledge and skills with the course materials and learning resources we provide.


Complete each end-of-unit assessment to progress through the course at your own pace.


After successfully completing your course in full, you will be able to claim your certificate or diploma.


Certificate Image

Certification adds credibility and value to your CV, giving you a major edge in today's competitive job market. Complete as many free courses as you like to enhance and improve your resume.

With your new credentials, you will have a much better change of getting hired. Whether starting from scratch or considering a career change, every achievement and accolade on your CV could help.

The more impressive your professional profile, the easier it becomes to climb the career ladder. Maximise your potential and fast-track your development, with the help of eLearning College.


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